Refund policy

ROAZA Return & Refund Policy
We want you to be happy with your purchase. If you change your mind, you may request a return within 30 days of receiving your order.
Returns
To be eligible for a return, the item should be in the same condition as received, unused, with all original accessories and packaging where reasonably possible. You will also need proof of purchase.
To request a return, please contact us using the contact details provided on our store. Do not send an item back without contacting us first. We will provide the appropriate return instructions and return address after your request has been approved.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us as soon as possible. We will review the issue and arrange an appropriate solution, which may include a replacement or refund.
Cancellations and UK Consumer Rights
For most online purchases, UK consumers have the right to cancel their order within 14 days after receiving the goods, subject to applicable exceptions. After notifying us of a cancellation, you normally have a further 14 days to return the goods.
Nothing in this policy affects your statutory rights under UK consumer law.
Exceptions
Certain products may not be eligible for change-of-mind returns, including personalised or custom-made goods, perishable goods, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and other products excluded by applicable law.
This does not affect your rights where goods are faulty, damaged, misdescribed, or otherwise do not conform to the contract.
Return Shipping
If an item is faulty, damaged, or incorrect, we will provide appropriate return instructions and cover reasonable return costs where required by law.
For eligible change-of-mind returns, customers may be responsible for the direct cost of returning the item where permitted by law.
Refunds
Once your return is received and assessed, we will notify you about your refund. Approved refunds will be issued to the original payment method.
Refund processing times can vary depending on your bank or payment provider.
Contact Us
If you have questions about a return or refund, please contact us through the contact information provided on the ROAZA website.